Clock Repairs


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Tick Tock Time Repair LLC  (509-891-8625) is pleased to offer professional clock repair services in Spokane Valley for mantel, wall and Grandfather clocks.

 

Service and overhaul work is performed by Ryan Fox, a Swiss Certified Watchmaker (CW21, SAWTA, WOSTEP.)   See the FAQ section of our website for an explanation of these certifications.

 

Those knowledgeable about Horology will recognize these valued certifications.  Less than 3% of American Watchmakers have achieved all three.

 

Our customers realize that it is to their benefit to have a certified professional horologist work on their clock.

 

We service  mechanically powered, battery-operated (quartz) and some electric clocks.

 

There will be some antique clocks that we will decline to work on and will refer you on to some repair shops that specialize in those type of clocks.

 

We can do minor clock case repair and touch-up.  However, we do not do major case repair or restoration.  Out specialty is repairing the clock movement.

 

We do our house-calls on Saturdays for Grandfather clocks.  However, we can arrange a different time for an increase in the fee.

 

Overhauls include ultrasonic cleaning, oiling, adjusting, and repairs. Every clock is different.  A quote will be provided before any work is started.

 

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Pricing:

 

Curious clock owners call up and want to know what it will cost to fix their clock.  One called and said, “My clock won’t run, how much will it cost to get it fixed?”

 

That’s like calling the auto repair shop and asking, “My car died, how much will it cost to get it running again?”  You get the idea.

 

We will ask you to bring your clock to our shop for us to take a look at it.

 

If your Grandfather clock needs servicing, do not bring your clock into our shop.  We can arrange a house-call to inspect/service or pull out the movement of your clock.  See house-call pricing details below.

 

Our minimum charge is $17

 

In-shop repairs can range between $17  to over $1000 depending on the situation.

 

Repairs fall into different categories: From front counter adjustments to major rebuilds or replacements.

 

Each category requires a different amount of shop time for repair.

 

New movements can range from $40 to $2400+ depending on the type of clock.

 

If your clock’s problem is not solved with a front-counter adjustment, then we charge a minimum of $40 + tax  for an inspection/diagnostic fee.   The fee could be more depending on the type of clock to determine the cause of the problem and provide a quote for repair.

 

Please don’t expect us to provide a repair quote while you are standing at the counter.

 

An inspection takes some time to accomplish.  The diagnostic fee really doesn’t cover our shop time, but does provide you information about the condition of  your clock.  It also shows your sincerity in getting your clock repaired.

 

Before major work is done, a 50% down payment may be required, with 50% due at pick-up.

 

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Choose your level of Service:

 

Many times we can offer the customer more than one price level of service and repair, if appropriate.

 

You know how many dollars you have to spend and how much risk you are willing to accept.  You also know if you have “sentimental feelings” for your clock or if this is just a timepiece used for utility purposes.

 

You may choose to only have a “quick fix,” if possible, to get it running and it may run a long time for a minimal cost.

 

The next level  would be having some of the repairs done, but not all.  Realizing that eventually your clock will stop and then it will need a full overhaul or movement replacement.

 

The last level of repair would be having a full repair and service done.  This can provide many more years of enjoying your clock.

 

If a new movement is available, we will offer this choice to you.  It may or may not be less than an in-shop overhaul but it will increase your chance of getting your clock back sooner.

 

We would explain the benefits and risks you would be taking at each level of service.

 

We only offer partial repairs, if appropriate, and if the clock has a reasonable chance of running for a few more years.

 

There will be clocks that have only one option if it’s ever going to run again.  That would be a full repair or replacement of the movement if a new movement is available.

 

Some clocks will be turned down for repair under certain situations.

 

If the customer chooses a lower level of service rather than the option of full repair, then they take the gamble of how long the clock will run.

 

We guarantee that our work is done correctly.

 

If the full repair service or movement replacement is chosen, then it comes with a one year guarantee*.

 

Our shop is very busy.  We have many clocks waiting in line to be repaired.

 

To do the best work, one does not rush through the job.

 

Ryan takes the time to get to know your clock and let it “talk” to him.  This allows him to identify what your clock needs and the particular problems it has.  Only after this, does the repair work begin.

 

This gives the customer the satisfaction of knowing that their clock has received the best possible service and has been repaired correctly.

 

Isn’t that what you want?

 

Please go to “About Our Shop – a “must read” on our website to further understand why we are so busy.  We have customers  continually coming into our shop, getting a job repair number, and waiting for their turn in line.

 

Common repairs may take several weeks to complete.  This may be due to the complexity of the repair or to the number of jobs ahead of you.

 

Please be advised, if your clock requires a major repair or overhaul, it may be in our shop as long as 2 – 8 months waiting it’s turn in line to be repaired. 

 

We are doing our best to reduce the time needed to repair your clock.

 

If you choose to do business with Tick Tock Time Repair, you are agreeing to comply with our method of scheduling and the time needed for repairs. 

 

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House-calls for clocks:

 

We schedule our house-calls for Saturdays.  Other times may be available under certain situations for an increased fee.

 

Your clock will be inspected and diagnosed by Ryan Fox, a Swiss Certified Watchmaker.  We will inspect and do the best we can for your clock during our visit.  Many clocks can be quickly adjusted to start running again.

 

Some clock problems are beyond a “house-call” and will require repair work in the shop.  If your clock is in this situation, we will explain the repairs needed and provide a quote for the shop repair fee.

 

We have a house-call fee of $135 + tax  per hour ($146.75 in WA), within 15 miles of our shop.  House calls usually take from 1.5 to 2 hours for cleaning, oiling and regulating.   Minimum house-call fee will be $135 + tax (ID or WA state sales tax) plus any mileage fee.

 

We service tubular bell Grandfather clocks.  However, our house call fee is $150 + tax per hour for this type of clock.

 

There may be a mileage fee to get to your home.  There is no charge for the first 15 miles.  The next 10 miles we charge $2 per mile.  Travel miles over 25 are billed out at $3 per mile.  We prefer not to travel more than 25 miles out.  We use Google Map to determine mileage from our shop to your home.

 

If Google Map shows that your home is 30 miles from our shop, the fee for the first hour would be:  $135 (includes the first 15 miles) + $20 mileage fee ($2 x 10 miles=$20) + $15 ($3 x 5 miles= $15)  for a total of $170 plus tax .

 

Please realize, that house-calls do not have a one year guarantee.  Only full service/repair jobs done in our shop carry a one year guarantee.

 

*NOTE: We do not warranty the suspension spring, if your clock uses one, since it can be easily broken by the owner due to rough handling of the pendulum or moving of the clock.

Sales tax for Washington and Idaho will be added to all fees.

 

 

4/24/2017

 

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